Terms of service

The short version

waddlio is a place for groups to plan trips together. Use it for that, be decent to the people you're travelling with, and we'll get along fine. By creating an account or using waddlio, you agree to these terms and to our privacy policy.

These terms are an agreement between you and Tylah Morgan, who runs waddlio(618/74 Queens Road, Melbourne VIC 3004, Australia).

Your account

• You need to be at least 13 to use waddlio, or 16 where the law says so.
• Keep your sign-in to yourself. You're responsible for what happens under your account.
• You can delete your account at any time. In the iOS app, go to Profile and choose "Delete account". If you only use the web app, email us and we'll do it for you. Our privacy policy explains what deletion removes.

Free and premium

waddlio is free to use. On the free plan you can own up to 2 trips, and joining other people's trips is always unlimited. Premium is a paid subscription that unlocks more, such as unlimited trips and the full AI features. The paywall lists everything premium includes.

Subscriptions, trials and cancelling

• Price: the price and billing period are shown before you confirm. Taxes may apply depending on where you live.
• Free trial: new subscribers may get a free week. If you don't cancel before the trial ends, your subscription starts and you're charged. On the web you can have one free trial per account.
• Renewal: your subscription renews automatically at the end of each period, at the price then in effect, until you cancel. We'll tell you before any price rise.
• Cancelling in the App Store: go to your iPhone's Settings, tap your name, then Subscriptions. You keep premium until the end of the period you've paid for. Deleting the app or your waddlio account does not cancel an App Store subscription.
• Cancelling on the web: go to Profile and open billing, which takes you to Stripe's billing page. You keep premium until the end of the period you've paid for. Deleting your account cancels a web subscription for you.
• App Store purchases are also covered by Apple's standard licence agreement, and Apple handles their billing.

Refunds

For purchases made through the App Store, refunds are decided by Apple. You can ask for one at reportaproblem.apple.com.

For purchases made on the web, you can have a full refund if you ask within 14 days of your first payment. Just email us. After that, or for a renewal, cancelling stops the next payment and you keep premium until the end of the period you've paid for. Email us if something has gone wrong with a payment.

Nothing in these terms takes away rights you have under consumer law where you live.

Your content

Everything you add, such as plans, messages, photos, votes and expenses, stays yours. You give us permission to store it, process it and show it to the members of your trip, because that's how the app works. We don't sell it or use it for ads.

What's not okay

We don't tolerate objectionable content or abusive behaviour. That includes:

• harassment, bullying, threats or hate directed at anyone;
• sexual, violent or otherwise objectionable images or messages;
• content that's illegal, infringes someone's rights or invades their privacy;
• spam, scams or pretending to be someone else;
• trying to break, probe or abuse the service itself.

If you see any of this, use Report on the message, photo or person, or email us. You can also Block a person to stop seeing their content, and trip owners can remove people from a trip.

What we do about it

We review reports and act on them within 24 hours. We remove content that breaks these rules and, where it's warranted, remove the person who posted it from the trip or close their account. Photos are also checked automatically when they're uploaded. We may remove content or suspend accounts without a report if we find rule-breaking ourselves.

AI suggestions

Some features use AI to suggest places, activities, plans and packing lists, or to read a booking you import. AI can be wrong. Suggestions are drafts, and nothing is added to your trip until you choose it. Check anything that matters, such as dates, times, opening hours, visas and entry rules, before you rely on it.

Bookings with other companies

Experiences from Viator and places to stay from Stay22 are booked on those companies' own sites, under their terms. We aren't part of that booking, and we may earn a commission when you book through a link in waddlio.

The service

• We work hard to keep waddlio running and your data safe, but we can't promise it will never be down or have bugs. We may change or remove features over time.
• Some features use data from other companies, such as maps, weather and flight status. It's usually right, but always double-check bookings, dates and travel requirements yourself.
• To the extent the law allows, we aren't responsible for indirect or consequential loss, such as a missed connection, a lost booking or lost profits. Our total liability to you is limited to the amount you paid us in the 12 months before the claim, or A$100, whichever is more.
• Nothing in these terms limits a right or remedy you have under the Australian Consumer Law, or under any other law that can't be excluded. Where the law lets us limit a remedy, we may choose to supply the service again or refund what you paid for it.

Ending things

You can stop using waddlio and delete your account at any time. We may suspend or close an account that breaks these terms.

Changes

If we change these terms in a way that matters, we'll update the date above and tell you in the app. If you keep using waddlio after that, you accept the new terms.

The law that applies

These terms are governed by the law of Victoria, Australia, and the courts of Victoria can hear any dispute about them. Before going to court, please email us so we can try to sort it out together. If you're a consumer, you keep the protections of the law where you live, including the right to bring a claim in your local courts.

Questions

Email [email protected]. A person reads every message.